Returns & Refund Policy – Shibora

At Shibora, your satisfaction comes first. We want you to feel confident when ordering our Persimmon Soap. If something isn’t right with your order, we’re here to help with a clear and fair returns and refunds process.

Order Cancellations

If you need to cancel or change your order, please contact us within 1 hour of placing your order at Info@shiboracare.com.

After this time, your order may already be processed or prepared for shipment, and we may no longer be able to make changes.

If your order is successfully cancelled, your refund will be processed within 10 business days.

Returns and Refunds

Due to the personal care and hygiene nature of Shibora Persimmon Soap, we are unable to accept returns of products that have been opened, used, or had their protective seal removed.

For hygiene and safety reasons, once the product has been opened or the seal has been broken, it cannot be resold and is therefore not eligible for a change-of-mind return.

This restriction does not apply if the product is faulty, damaged, incorrect, or if you are otherwise entitled to a refund, replacement, or other remedy under applicable consumer law.

If your product is unopened, unused, and the original protective seal remains intact, please contact us at Info@shiboracare.com before returning the product. Any return must be approved by our customer support team before it is sent.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Return Process

All returns must be approved by our customer support team before being sent.

To request a return, please email Info@shiboracare.com within 30 days of delivery and include:

• Your order number

• The name used when placing the order

• The reason for your return

• Photos of the product where relevant

If your return is approved, we will provide you with the appropriate return instructions and return address.

Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, incorrect, or applicable consumer law requires us to cover the cost.

Please do not send products to an address without first receiving return instructions from us. Returns sent to an unauthorised address may not be accepted.

Refund Timeframes

Once an approved return has been received, please allow up to 10 business days for us to inspect and process it.

Once your refund has been issued, the time it takes to appear in your account will depend on your bank, card issuer, or payment provider.

Depending on your financial institution, international payment provider, or payment method, additional processing time may apply.

Refunds will generally be issued using the same payment method used for the original purchase.

Where payments are processed in Australian Dollars (AUD), any foreign exchange charges, currency conversion differences, or international transaction fees charged by your financial institution are the responsibility of the customer.

Product Issues

We take care to ensure that every Shibora Persimmon Soap order meets our quality standards.

If you believe your product has a manufacturing defect or quality issue, please discontinue use and contact us at Info@shiboracare.com.

Please include your order number, a description of the issue, and clear photos where possible so our team can assess your request.

Refunds or replacements may not be provided for issues caused by improper storage, misuse, normal product consumption, or failure to follow any provided product instructions.

Nothing in this section limits any rights you may have under applicable consumer law.

Damaged or Incorrect Items

We carefully package our orders to reduce the risk of damage during shipping.

Minor damage to the outer shipping packaging, where the product itself remains intact and usable, does not normally qualify as product damage.

If your Persimmon Soap arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery at Info@shiboracare.com.

Please include your order number and clear photos of the product and packaging.

If your claim is approved, we may provide a replacement or refund at no additional cost to you, depending on the circumstances and your rights under applicable consumer law.

Shipping and Delivery

We work with third-party courier and delivery partners to deliver your Shibora order.

Delivery times are estimates and delays may occasionally occur due to couriers, customs processing, weather conditions, peak periods, or other circumstances outside our reasonable control.

If your parcel is delayed, lost, or appears to have been delivered incorrectly, please contact us at Info@shiboracare.com and we will do our best to assist you in resolving the issue with the courier.

Nothing in this policy excludes any responsibility that cannot legally be excluded under applicable consumer law.

Fraud Prevention

We take fraud prevention seriously and may review transactions for suspicious or fraudulent activity.

If we reasonably believe an order is fraudulent or unauthorised, we reserve the right to cancel the order, issue any applicable refund, and take appropriate steps to protect Shibora and our customers.

Your Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude any rights or remedies you may have under applicable consumer protection laws.

Where the Australian Consumer Law applies, your statutory rights under that law remain unaffected by this policy.

Policy Updates

Shibora may update this policy from time to time.

We recommend reviewing this policy before making a purchase. Any changes to this policy will apply to future purchases from the date the updated policy becomes effective, unless otherwise required by law.

Contact

If you have any questions about this policy or would like to request a return, refund, or replacement, please contact us at:

Info@shiboracare.com