Shipping policy
Shipping Policy – Shibora
At Shibora, we want your order to arrive safely and as smoothly as possible. Below you’ll find important information about how we process, ship, and deliver your Shibora Persimmon Soap.
Order & Dispatch
Once you place your order, you’ll receive an order confirmation email.
As soon as your order has been dispatched, we’ll send you another email containing your tracking information and, where available, an estimated delivery timeframe.
If you don’t see our emails in your inbox, please check your spam or junk folder.
Processing Time
Orders are typically processed within 1–2 business days, Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will normally be processed on the next business day.
During busy periods, promotions, or holidays, processing times may occasionally take longer.
Shipping Options
We currently offer the following shipping options:
Standard Shipping – FREE
Estimated delivery: 7–15 business days after dispatch
Insured Shipping – AUD $12.99
Estimated delivery: 7–15 business days after dispatch
Please note that all delivery times are estimates and are not guaranteed. Delivery times may vary depending on your location, customs processing, courier delays, peak periods, or other circumstances outside our reasonable control.
Tracking Your Order
We ship orders using trusted third-party courier partners.
Depending on your destination, your order may be handled by different local or international carriers.
Once your order has been dispatched, you’ll receive a tracking link by email.
Please allow approximately 1–4 business days after dispatch for tracking information to become available or update in the courier’s system.
Delays or No Tracking Updates
Occasionally, tracking information may not update for several days while a parcel is in transit.
Delays may occur due to customs processing, courier disruptions, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.
If your tracking has not updated for 30 days or more, please contact us at Info@shiboracare.com.
We will investigate the shipment with the relevant courier and, where appropriate, arrange a replacement, refund, or other suitable resolution.
Damaged Packages
If your parcel arrives visibly damaged, please take clear photos of:
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The outer packaging
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The shipping label
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The damaged product
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Any damage inside the parcel
Please contact us at Info@shiboracare.com as soon as possible and include your order number and the relevant photos.
We will review the issue and assist you with an appropriate solution.
Minor damage to the outer shipping packaging does not necessarily qualify as product damage if the Persimmon Soap itself remains intact and usable.
Lost or Stolen Packages
If your tracking information indicates that your parcel has been lost or has not arrived within a reasonable period, please contact us at Info@shiboracare.com so we can investigate the matter with the courier.
If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first checking:
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Around your property or delivery location
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With household members
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With neighbours
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At any designated safe place or collection point
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With the courier directly
If you still cannot locate your parcel, please contact us and we will do our best to assist you.
Any rights you may have under applicable consumer law remain unaffected.
Missing or Incorrect Items
If your order arrives with an item missing or you receive an incorrect product, please contact us within 48 hours of delivery at Info@shiboracare.com.
Please include your order number and clear photos of the products and packaging where possible.
If your claim is approved, we may send the correct product or replacement at no additional cost. If a replacement is unavailable, we may issue a refund for the affected item.
Address Changes
Please make sure your shipping address is complete and correct before placing your order.
If you need to change your delivery address, contact us at Info@shiboracare.com within 1 hour of placing your order.
We will do our best to make the requested change, but we cannot guarantee address changes once an order has entered processing or has already been dispatched.
Shibora is not responsible for delivery issues caused by incorrect or incomplete address details supplied by the customer, except where applicable consumer law provides otherwise.
Rural & Remote Deliveries
For some rural or remote locations, a courier may deliver your parcel to a nearby depot, post office, pickup location, or collection point instead of directly to your address.
This is determined by the courier and may vary depending on your location.
Please regularly check your tracking information for delivery and collection instructions.
Customs, Duties & Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Shibora has no control over customs charges or customs processing times.
If you are unsure whether additional charges may apply, we recommend contacting your local customs authority before placing your order.
Returns
Due to the personal care and hygiene nature of Shibora Persimmon Soap, opened, used, or unsealed products cannot normally be returned for change-of-mind reasons.
Unopened and unused products with their original protective seal intact may be eligible for return in accordance with our Returns & Refund Policy.
Return shipping costs are generally the responsibility of the customer unless the product is faulty, damaged, incorrect, or applicable consumer law requires otherwise.
Please contact us at Info@shiboracare.com before sending any return.
Your Consumer Rights
Nothing in this Shipping Policy is intended to limit or exclude any rights or remedies available to you under applicable consumer protection laws.
Where the Australian Consumer Law (ACL) applies, your statutory rights remain unaffected.
Need Help?
If you have any questions about your order, shipping, tracking, or delivery, please contact us at:
Our team will be happy to assist you.